Contact us
We’d love to hear from you.
A question, a problem, or an idea to make Kogito better? Write to the right inbox and a real person from Kogito will get back to you.
Say hello
General questions, partnerships, or just to tell us how it’s going.
hello@kogito.onlineGet support
Trouble signing in, or with lessons, credits or your parent PIN.
support@kogito.onlineShare feedback
Ideas, wishes and anything that could make learning better.
feedback@kogito.online
Your Kogito story
Share your story
A few honest words about learning with Kogito help other families decide. Kind words may appear on our Home page.
- Up to 100 words
- Your name is shown with your words
- Your email or mobile number is never shown
- A photo is up to you
Quick answers
What are credits, and when do they come back?
Each family has 10 credits a week, shared by all its learners. Unlocking a lesson, making a quest, or starting a 30-minute session of Tic-Tac-Four, the Python Playground or the Sketch Pad uses one, and opening a lesson again doesn’t use another. An earlier lesson that hasn’t been made yet is unlocked first and then prepared for you. Each day a family can make one Paper Quest and one Quick Quest, and have one earlier lesson prepared. If a quest or lesson can’t be made, its credit comes back. Credits come back every Monday, and you can set a lower weekly limit in Settings.
How do I leave learner mode?
Tap Exit, beside the learner’s name at the top of the page, and enter your parent PIN.
When can the Answers be opened?
A while after a lesson is unlocked (an hour, unless you change it in Settings), a grown-up can open the Answers with the parent PIN. That leaves time to do the worksheet first. Marks can be entered once the Answers are open.
I forgot my parent PIN. What now?
On the PIN prompt, choose “Forgot PIN?”. Sign in again with your password or Google, then choose a new PIN.
How does the Kogito Playground work, and can I turn it off?
In learner mode, the Kogito Playground has the Python Playground, Tic-Tac-Four and the Sketch Pad. Unlocking a session uses one credit and gives 30 minutes. You can switch each one off in Settings, under Learning.
Can I take down a story I shared?
Of course. Email hello@kogito.online from the email address or mobile number you gave (or mention it), and we’ll remove your words and photo from kogito.online.
Which boards, grades and subjects does Kogito cover?
CBSE, ICSE and Cambridge, from Grade 1 to Grade 10, in Mathematics, Science and English. For CBSE, Science starts in Class 3.